New customers go live in under a minute, not fifteen
A fragile robot used to activate every new customer after payment. Now the whole activation runs on its own, and the business finally has one source of truth.
“We used to wait 15 minutes and pay for every RPA change. Now everything runs automatically in under 60 seconds.”
Technical Lead, GPSnVision
The problem
GPSnVision sells GPS tracking and fleet management across Latin America. After each payment, a custom RPA bot activated the customer: up to 15 minutes per activation, and every change to the rules meant paying an outside developer.
Devices and customers lived in spreadsheets, so nobody fully trusted the numbers.
What changed
We moved activation into Praxsuite: the payment arrives, the account and the device switch on automatically, and the team sees each customer's status in one place.
When a rule changes, the team edits the automation. Nobody waits for a developer.
The result
Activation dropped from 15 minutes to under one. The team stopped putting out fires and started planning growth.